The webinar will discuss the requirements, the risks, and the issues of the increasing use of mobile devices and texting for patient and provider communications and provide a road map for how to use them safely and effectively, to increase the quality of health care and patient satisfaction. In addition, the session will discuss how to be prepared for the eventuality that there is a breach, so that compliance can be assured. This session will focus on the use of mobile devices such as smart phones in the healthcare setting. The use of mobile devices and texting services is pervasive in society today and healthcare practitioners need to be prepared to make sound decisions when considering how to use mobile devices for various purposes, such as staff personal business use (e.g., “I’m running late in traffic due to the weather”), normal business use not involving any Protected Health Information
Areas Covered in the Webinar:
Find out the ways that patients want to use texting to communicate with providers, and the ways providers want to use texting to enable better patient care.
Learn what are the risks of using texting, what can go wrong, and what can result when it does.
Learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires.
Discover how The Joint Commission decided to allow and then withdraw allowing the use of texting for physician orders.
Find out what policies and procedures you should have in place for dealing with texting, as well as any new technology.
Find out the steps that must be followed in the event of a breach of PHI.
Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit.