Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges it is really important to understand human behavior and the psychology of error as well as understand exactly where the systems weaknesses are, so they can be improved and/or fixed.
Understand human error: factors and causes.
Understand the importance: regulatory and business.
Define the process to manage Human Error deviations.
Identify Root Causes associated to human error deviations.
Learn how to measure human error rates at your site
Identify what I can do to support human reliability.